At ProTrainings, we talk a lot about saving lives. But we also believe that everyday heroes can make a difference in the world just by making someone’s day a little better. For example, employees at companies with amazing customer service act as “happiness heroes,” saving the day for each customer they serve. So here are some key characteristics of amazing customer service and how you and your team can become “happiness heroes” who prioritize making each customer’s day.
Anyone who’s worked in a leadership position can tell you that getting team members to complete tasks independently can be tricky. Whether it’s getting folks to turn in projects on time or complete the necessary training, managers and supervisors often wonder how to improve team productivity without having to send a barrage of follow-up emails. Here are four tips on how to improve team productivity and get your team firing on all cylinders with minimal follow-up.
While some of the pressure of juggling multiple responsibilities is simply due to the nature of modern work, there are things you can do to mitigate your stress. You just need to learn how to reduce workload.
Here are some fundamentals of workload management that will help you lighten your load!
As awareness of how vital CPR is to increasing a victim’s chances of survival grows, so will the number of people looking to get certified. But with in-house, blended, and on-site CPR training courses to choose from, how do you know which is right for you? Read on to learn about in-house versus on-site CPR training and how to choose the right one to get your team CPR certified while minimizing workload and maximizing efficiency!
When disaster strikes, every second matters. If staff members are unsure of how to handle an emergency — be it a medical crisis, a natural disaster, a workplace accident, or something else — a bad situation can quickly become worse. That’s where an emergency response plan comes into play. Read on to learn more about how to create and implement an effective emergency response plan.
Working in the home health industry can be mentally, emotionally, and physically draining no matter the age of the patients. But for pediatric home health workers, there are often additional challenges and emotions to navigate. Read on to learn more about the challenges faced by home health workers who specialize in working with children and how to support them so they can properly care for their patients — and for themselves.
Creating standard operating procedures (SOPs) is a great way to help your home health team improve efficiency and reduce frustration. But once you’ve finished creating the SOPs, you also need to ensure your team actually puts them into practice. Read on to learn how to introduce a new SOP to your team and get everyone on board with implementing the new process.
If your home health team isn’t operating as efficiently as they should, you might need to establish some standard operating procedures (SOPs). From a simple CPR SOP that lists the steps to take to save a life to a complex onboarding SOP that details the process of bringing in new team members, SOPs help your workers do their jobs better and faster. Read on to learn how to create an effective home health or CPR SOP and how SOPs can help your team operate more efficiently and effectively.