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Effective and Empowering Communication

2.0 Contact Hours
Target Audience: Nurses, healthcare professionals, and interested individuals
Purpose/Goal: The outcome of this course is for the learner to describe the various elements impacting communication as well as identify various methods of communication.
$19.96
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Communication is how people exchange information, opinions, and ideas and it links all human beings together. Intimate, complex, and necessary for our very survival, communication can profoundly affect our overall health and wellness. Today, communication not only transmits information and knowledge, but more importantly, it helps us relate to each other as human beings around the globe in a context of relationships, cultures, families, organizations, and nations. What we say, how we say it, and what we mean are critical and can be life changing.

Upon completion of the course, you will be able to do the following:

  • Explain why effective and empowering communication is important.
  • List factors impacting communication and the causes and consequences of ineffective communication.
  • Describe the basic elements of every communication process.
  • Describe the main modes of communication.
  • Compare and contrast the four styles of communication, including passive, assertive, aggressive, and passive aggressive.
  • Identify ways to manage anger and conflict.
  • Describe empowering communication (also called nonviolent communication) and skills for effective communication.

Communication is how people exchange information, opinions, and ideas (Carroll, 2006). It is the element that links all human beings together. It is an intimate, complex, integral part of life without which we would not survive. It can profoundly affect our overall health and wellness because it has both tremendous potential and tremendous problems. True communication is spontaneous and unique and involves all the senses. It is both an art and a science and requires creativity and flexibility. Communication is an integral skill for all individuals, especially those in the healthcare professions.

Today, communication not only transmits information and knowledge, but more importantly, it helps us relate to each other as human beings around the globe in a context of relationships, cultures, families, organizations, and nations. What we say, how we say it, and what we mean are critical and can be life-changing. Children are particularly vulnerable to communication processes, especially during their formative years. Adults and other children have the ability to help us flourish as individuals or destroy our self-esteem, impacting us for life. The difference between a kind (or cruel) word or facial expression can be powerful (Vertino, 2014). Effective interpersonal communication can contribute to a healthy lifestyle on both personal and professional levels.

With the rapid advancement of technology and the many changes in communication styles, it is more important than ever to understand the elements of communication and how communication can impact virtually every aspect of our lives.

WHY IS EFFECTIVE AND EMPOWERING COMMUNICATION IMPORTANT?

Do you remember the “telephone” game? It was a game in which the first person in a line or circle whispered a word or phrase into the ear of the person sitting or standing to their right. Each player took turns whispering the phrase to their neighbors until it reached the last person in line. The last player said the word or phrase out loud so everyone could hear how much it changed from the first whisper at the beginning of the game. It helped show how much listening and effective communication mattered.

Complete the course post exam (CE Test) with a score of 80% or greater. Complete all fields of the course evaluation form. Certificate of Completion is provided once the course post exam is passed per criteria above.

  • American Board of Managed Care Nursing
  • ANCC - American Nurses Credentialing Center
  • AOTA - American Occupational Therapy Association
  • ASWB - Association of Social Work Boards
  • California Board of Registered Nursing
  • California Department of Health, Aid, and Technician Certification Section
  • District of Columbia Board of Nursing
  • Florida Board of Nursing
  • Florida Board of Nursing - Certified Nursing Assistants
  • Florida Board of Respiratory Care
  • Florida Council of Dietetics and Nutrition
  • Florida Council of Licensed Midwifery
  • NAADAC - The National Association of Alcohol and Drug Abuse Counselors
AOTA CEUs:

0.2

Practice Level:

Beginner/Introductory

Content Focus:

Domain of OT

Course Expires:

August 23, 2020

Instructor(s):
  • Caroline Young, MPH
  • Cyndie Koopsen, RN, BSN, MBA, HNB-BC, RN-BC, HWNC-BC
Jurisdictional Requirements:

Continuing education (CE) licensing requirements vary by jurisdiction, are not well defined, and may change. These CE requirements may vary in terms of the number of hours required to the types of courses that must be taken. ALLEGRA Learning Solutions, LLC recommends you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory. Compliance with CE requirements is the responsibility of the individual health care provider. Health care providers must understand the CE requirements in their jurisdictions, and be sure they are up-to-date on any rule changes that affect their license. For further information, please see our Accreditation Information.

Accommodations for Disabilities:

Every effort will be made to accommodate your special needs. To request accommodations, please contact us.

Conflicts of Interest and Relevant Financial Relationships:

The authors/planning committee members have no conflicts of interests or relevant financial relationships to declare relevant to this activity.

Commercial Support:

No commercial support has been received for this activity.

Non-endorsement of products:

Accreditation refers to recognition of continuing nursing education only and does not imply ALLEGRA Learning Solutions, LLC approval or endorsement of any commercial product.

Off-label Use of Products:

None of the authors intend to discuss off-label uses of drugs, mechanical devices, biologics, or diagnostics not approved by the FDA for use in the United States.

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