• Are good at seeing things from other people's point of view
  • Are humble, hungry, and people-smart
  • Value transparent communication
  • Love helping people
  • Embrace change and continuous learning
  • Are curious, ask questions, and enjoy problem solving
  • Are proactive; you leave things better than you found them and resolve issues before they affect others
  • Have native or bilingual proficiency in English & Spanish

Who we are

  • Help people save lives every day...literally-- we’ve heard rescue stories from countless customers!
  • Have been training people in CPR and First Aid since 2003 through engaging online video training
  • Are growing and looking to add innovators to our team to thrive with us

What you'll be doing

  • Many State and Health boards require individuals to be certified in CPR & First Aid for their jobs-- from healthcare to daycare to airlines to fitness. This can cause a challenge for many professionals who struggle to find time in their busy schedules to attend a class.
  • offers professionals the opportunity to get certified online whenever works best for them.
  • Your role will be to assist customers with tasks such as registering for their courses or managing their account by phone, email, and live written chat.

Availability & Location

Our customer service hours are 9am-5pm EST, Monday through Friday. We are seeking remote workers who have a great work ethic, are self-motivated, and do great work without direct supervision.

Desired experience

You have worked in a customer-relations role in the past, whether that was as a receptionist, a call center representative, nursing assistant, barista, bank teller, anything in retail, or any other position in which you helped and delighted customers.

Basic skills we're looking for

  • Excellent written and spoken communication skills
  • Strong people skills
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Comfortable with technology
  • Fast typer
  • Comfortable on phone, email, and chat
  • Attention to detail
  • Bonus if you speak additional languages, especially Portuguese, Korean, Hmong, and Chinese languages

Benefits you'll love

  • A career that makes a difference
  • High level of autonomy and creativity while helping and delighting customers
  • Extensive, continuous training (you won't be thrown in blind)
  • Professional development library (request a book or resource, and you'll have it within 2 weeks)
  • CPR / First Aid training & certification, as well as free training to become a CPR & First Aid Instructor if interested
  • All the tools needed for your job will be provided, including desk phone and laptop
  • Full-time employees are also eligible for:
    • Health / dental insurance
    • Paid time off
    • 401k with company match

Ready to help save lives?

If this sounds like you, we would love to learn more about you. Send an email to and include the following:

  • The name of the position for which you are applying
  • A fun, catchy subject line
  • Your top 3 strengths
  • A time that you went above and beyond to help someone (preferably in a work setting, but a personal interaction is fine)
  • Why you want to work at ProTrainings
  • Your résumé