Just because we deal with serious subjects doesn't mean we don't know how to have fun. It's fairly common to hear a lot of laughter and good discussion around the coffee pot at our office. Plus, we're based in Grand Rapids, Michigan, one of America's fastest-growing hubs of technology and innovation and critically acclaimed as one of the best places to raise a family.
Roy Shaw developed his passion for saving lives while serving in the military as a combat medic. Roy pursued this dream, graduating from Davenport University as a paramedic in 1992. After Davenport he worked in emergency medical services in Grand Rapids, MI till 2006. During this time Roy worked as an Instructor Trainer and Certified Training Center Manager for AMR Ambulance and eventually went on to start his own training center Pulse Plus of Michigan.
Roy has since co-founded ProCPR which later developed into a multi-training entity, ProTrainings.com. He has authored curricula for Healthcare Provider CPR, Basic CPR and First Aid, ACLS, Bloodborne pathogens and AED use. Roy is the primary trainer in the ProCPR, ProBloodBorne and ProFirstAid videos and provides ongoing quality control for all participants. In addition, Roy oversees the development of ProTrainings.com curricula and ensures that it meets compliance and regulatory standards for workplaces.
Roy has a heart for rescue, which comes through in his blog at www.royonrescue.com.
Scott is an entrepreneur and software engineer who is passionate about building companies that leverage technology to solve real problems. Scott built the first iteration of procpr.org during his final semester of undergrad while he was working as a .NET and Sharepoint developer at Meijer, Inc. He has his educational background in Computer Science and Business Administration from Aquinas College and GVSU. Scott is also the co-founder and CTO of MathVids.com, a free math video sharing website aimed at students and teachers. At ProTrainings, Scott oversees all engineering efforts, online marketing, and strategy. In his free time, Scott enjoys traveling, reading, and spending time with family and friends.
Jody has over 20 years of experience teaching CPR and First Aid as an instructor and instructor trainer. Graduating from Montcalm City College in 1992, Jody has worked in EMS for 14 years applying the knowledge he taught. Now Jody assists with the development of ProTrainings.com curricula and ensures that it meets compliance and regulatory standards for workplaces. Jody also develops and manages ProCPR’s skill evaluator network for the blended learning program. In his free time Jody spends time with his family and enjoys playing the trumpet, harmonica and guitar.
Paul is an entrepreneur and web designer with a passion for graphic design and building communities with social media. Paul holds a degree in Multimedia and even before graduating from ITT, Paul had great success designing websites and building communities. Paul is the designer/owner of many websites, the most notable being NarniaFans.com, the biggest Narnia movie news website, with over 7,000,000 followers and MatrixFans.net which was ranked in the top seven thousand websites in 2003. Paul loves film and film making and is an avid video editor. Paul ensures the quality of the ProTrainings.com films and website and manages ProCPR's blog and other social media outlets.
With years of consultative experience in corporate service, Dan partners with clients to develop and implement successful automation strategies that solve the challenging training issues administrators face.
Ryan graduated from the Honors College at Michigan State University in 2006 with a Math degree, a Secondary Math and Computer Science Teaching degree, and a Computer Science teaching minor. He moved down to Toledo, Ohio and taught high school math for two years. On 08-08-08, he married his girlfriend of nearly 5 years at the Michigan State University Alumni Chapel. He has been working as a web programmer at ProTrainings.com since the summer of 2009, and has been loving the challenge and excitement of programming for the ever-changing ProTrainings family of sites and other things intimately related to how the end user experiences ProTrainings. Ryan is also co-owner, co-founder, and programmer for MathVids.com, a free math help website for middle school through college students. He also loves to play tennis and go sight-seeing with his wife.
Tyler is a marketing extraordinaire. He graduated in 2008 from the Marquette University in Wisconsin with a degree in Marketing and International Business Administration. When he is not getting the news out about ProTrainings, he enjoys swing dancing, Chinese, watching his beloved Packers, crossing items off of his bucket list, and living life to the fullest.
Chris graduated with a BS from Cornerstone University in 2006. He was a photographer and image editor for 7 years. Before joining ProTrainings in 2013, he spent time developing websites where he developed empathy for users. Chris works on a variety of projects which include listening to customer feedback, designing and testing web pages, and creating usable and enjoyable experiences. He enjoys spending time with his wife, Rachel, participating in endurance sports, and exploring Michigan.
Craig is business strategist, problem solver, and a big-picture thinker who loves to talk about new possibilities. He's always open to mutually beneficial opportunities. Want to partner with ProTrainings on a joint venture or strategic initiative? Give him a shout.
Donna's hopes and dreams were to become a full-time wife and mother. Boy, did things change when she found that she loved working with small businesses! So, she began spending time with local business owners learning business consulting. After years of training in business administration, management, marketing, and customer retention, she opened her own virtual staffing business in 2010—OfficeTaskForce.com—and found a new way of working at home while doing what she loved.
A year later, ProTrainings came to Donna for virtual help in the area of compliance. As they worked together, her virtual assistants helped to support their growth as well. When looking for a Customer Solutions Manager, Donna’s name was unanimously spoken. She took the position in January of 2015, deciding to put her business on hold to work with the company. In February of 2016, Donna was promoted to Compliance Manager in order to bolster ProTrainings' compliance efforts.
On her down time, Donna enjoys singing in the choir, using sign language, and teaching children karate at her husband’s karate studio. Donna has five children, five grandchildren, and a sweet little dog named, Lucy.
Jared graduated from Grand Valley State University with honors in 2010 with a BA in Political Science. Jared joined the ProTrainings family shortly thereafter as the online chat operator, filling the newly created position. Within 15 months, Jared joined the Group Solutions team. Jared's duties include managing the accounts of companies, schools, and other groups who use ProTrainings to train their staff, as well as consulting those inquiring about new training solutions to meet their health and safety requirements.
The most vital parts of Jared's life are his faith and his family. He considers himself particularly blessed to have married the love of his life, Jenny, in June 2013, and to be the father of their two young daughters, Esther and Amelia. If you're one of Jared's clients, you probably already know all about his kids.
In his free time (what's that?) Jared loves to be at home with his wife and daughters (who keep him very, very busy). Jared also enjoys playing ping pong at the office, playing Nintendo games, drinking craft beer (and the mass-produced stuff, too), spending time with old friends, serving Mass at his church, and seeing his parents/siblings/niece/nephews at Family Dinner Night every week.
Malcolm has a bachelor’s degree in Communications Arts from Gannon University in Erie, PA and has developed into quite the communicator working in the field of distribution for several years. When he’s not “bringing the Happy” to customers he enjoys weekend Netflix marathons with his new wife or playing basketball to tame his competitive spirit! He originally stumbled upon ProTrainings in 2015 and was immediately drawn in by the team environment and the ethical values the Happiness Department exhibits. He is excited and eager to be a part of an organization that truly places the customer first.
Cindy Sieler graduated from Grand Valley State University in 2004 with a degree in Engineering with an Electrical Emphasis and a minor in math. During School she worked as an intern at an architectural and engineering firm, Beta Design. After graduation, Cindy worked at Smiths Aerospace/GE Aviation from September 2004 - May 2012. At GE Aviation she was a lead engineer working on various aircraft programs as a lead Safety, Reliability, Maintainability and Testability Engineer. Cindy started as a programmer at Protrainings in May 2012. In her spare time, Cindy loves spending time with her husband and two beautiful daughters, and volunteering at church events as time allows. She also loves spending time with her extended family and friends and participating in running and triathlon events.
Juliana believes that a company's greatest asset is its team and is passionate about fostering creativity, building communication, and enhancing efficiency of diverse projects to improve quality of products and of life. A 2012 graduate of the Michigan State University College of Music, Juliana has traveled internationally performing opera as well as produced large-scale operas, concerts, and pop-up community performances. She has a heart for environmental sustainability and for supporting community efforts to combat poverty and homelessness. Juliana also enjoys ditching her car to commute by foot, bringing stacks of books home from the library, and making homemade ice cream.
David has been programming and tinkering with computers since he was 15. His first job was as a computer technician at his high school during his senior year. Since then, David has served in the military, attended ITT for a degree in computer programming, and worked in the financial industry as a programmer for 4 years.
David married his long-time girlfriend LeAnna in Oct 2013; they now have a 2 ½ year old daughter, Annaleigh. In his free time, David enjoys tinkering with computer hardware, computer games, and reading news while drinking a cup of coffee.
Dan graduated from Grand Valley State University in 2010 with a BA in Spanish Language and Literature. Next, he became a certified Adult English Instructor, taught English classes in his community, supervised an Adult English program, and traveled through the Americas.
Now, after learning web development on an eight-month journey through Central and South America, he’s joined ProTrainings as a Web Developer.
When Dan isn’t working, he enjoys visiting new places, cooking, reading, running, and exploring his home state of Michigan.
Stephanie has a bachelor's degree in Communications Arts from the University of Denver, and a solid background in writing, customer support, and the medical field. She and her military husband husband have three beautiful children (and counting!). She was drawn to the culture at ProTrainings because it is one that values fun, loyalty, and learning, and has been a Customer Happiness Hero since June 2015. She looks forward to many more years working where communications and medical training meet: healthy, happy, informed people.
Rex (or T-Rex, as his friends call him) was a truck driver for many years until just a few years ago, when his life took a magnificent turn. He got married to his wonderful wife Paula and soon after began working customer support here at ProTrainings. The learning curve was steep, but Rex was up to the challenge, as always. After all, he lives his life in accordance with the view of Ralph Waldo Emerson, that "The purpose of life is not always to be happy but to have it make some difference that you have lived." Rex loves spending time with his grandkids in out East, skiing, and going to drag racing events, and of course concerts to see his favorite band Shonen Knife.
Jennifer graduated from high school in Broken Arrow, OK, a “tiny” suburb of Tulsa, with a class of 995 students in 1994. After graduation, she took a bit of time off of school to decide whether to pursue her dream of acting or go a different route; during this time, she worked 3 jobs to stay busy. Shortly after, Jennifer started a family with her high-school sweetheart; she attended school and began working in Healthcare. She was introduced and began working with ProTrainings in July of 2011 in compliance efforts and customer solutions. She enjoys spending her free time traveling, or dreaming of traveling, with her family and friends. She loves babies, puppies and baby goats in pajamas.
Vicki graduated from Hyles-Anderson College in 2000 with a degree in Secondary Education. She married that same year and has 2 great kids. She's worked in many capacities including human resources, customer service and sales. She came to work with Protrainings in 2012 and has worked with Student CPR, Compliance and Customer Support. She enjoys spending time with her family, being active in their church and Disney planning.
Originally from the Lansing area, Katrina is a graduate of Siena Heights University with a degree in Spanish and Communication. Her passion for world languages has led her to travel to places such as Mexico, Costa Rica, and now Grand Rapids! She is excited to be starting her career with ProTrainings, and is looking forward to helping customers in both English and Spanish. When she’s not in the office, Katrina enjoys traveling, snowboarding, swimming, reading, photography, learning new sports and watching Netflix.
Ryan joined ProTrainings in 2016 as part of the Customer Solutions team.
Before ProTrainings, Ryan was at one of the U.S.'s leading not-for-profit performance arts centers, The Ordway in St. Paul, MN. Previously, he spent time in Chicago at a start-up public relations agency and in Minneapolis with the Minnesota Timberwolves. When Ryan is not forming relationships with customers, he enjoys exploring with his dog (Elvis), traveling, biking, basketball, and buffalo wings.
Originally from Milwaukee, WI, Cailin is currently based out of Viña del Mar, Chile. She passionately studied Spanish at the University of Wisconsin - La Crosse and spent a semester in Costa Rica! Cailin joined ProTrainings after working as a Switchboard Operator at Mayo Clinic Health System. When not providing excellent customer service Cailin enjoys travel, photography, hiking, playing ukulele and the arts.
Andrea recently graduated Indiana University with an MFA in Acting. She has performed as a professional actor at many regional theatres in Detroit and surrounding areas. Besides the arts, she enjoys traveling, good restaurants, binge Netflix watching and spending time with her son and husband. She loves helping people and is blessed to have joined the ProTrainings team.
TJ graduated from High School in Fort Wayne, IN. He then went on to go to school and play baseball at Indiana Tech. After playing ball for a year, he found a love for singing and playing guitar. That led to writing songs and performing around camp fires with his friends. Now, he is a songwriter/performer making his way in the music industry with his band. TJ is excited to join Protrainings in 2016. He has a love for this industry and truly believes in his roll to help save lives.
After graduating from High School, Barb started her career working in the Mortgage Service Department at a local Savings and Loan Assoc. She started her second and most rewarding career as a stay at home mom and a school volunteer. Barb is currently ProTrainings' Office Manager along with printing and mailing out the Certification Certificates. She also does the bookkeeping for the company. One of the best parts of her job is working with her 2 boys. Barb loves hanging out with family and friends.
David is a passionate marketer and entrepreneur.
In business, he's done more than this one page bio can contain, so let's just say that he's squeezed a lot into 30 years.
His career highlights include:
Passionate about technology, marketing and young companies, he's been described in business as a "swiss army knife."
In addition to his work with both the EU and US divisions of ProTrainings, he has been hyper-focused since Spring 2014 on www.waldit.com, a social networking platform for professional groups.
Contact him via Linkedin, Twitter, Facebook or carrier pigeon.
Jeff is a licensed paramedic that has been teaching CPR & First aid for over 10 years. Jeff has worked in the clinical areas of hospitals and projects helping companies implement pharmacy & good laboratory practices. Jeff emphasizes in his classes that learning needs to be fun, no pressure and interactive. He strives to make sure that your learning experience is memorable and fun.
We have open positions and are always looking for great people to fill them. Check out our jobs board to start your path to working here. We can't wait to hear from you!